Refund Policy
Oomph Sports – Return & Exchange Policy
We want you to have the right fit and performance from your Cadomotus cycling shoes, bag, and helmet. Please review our return and exchange guidelines below:
Exchanges
Exchanges
- Products may be exchanged within 30 days of delivery.
- Products must be in new, unused condition and not heat-molded.
- If shoes have been heat molded but remain unused, a 20% restocking fee will apply.
Returns
- Returns are accepted within 30 days of delivery for new, unused, and non–heat–molded shoes.
- Products showing cleat marks, heat molding, or any sign of use will incur a 20% restocking fee.
- Refunds are processed to the original payment method within 5–7 business days of inspection.
Important Notes
- Products that are used (ridden in, worn outdoors, or damaged) are not eligible for return or exchange.
- Clearance, closeout, or items marked Final Sale cannot be returned or exchanged.